Deskbora › For businesses
Remote support software for businesses and help desks
When support is given by a team rather than one person, you need order: who helped whom, what was done and with which permissions. Deskbora puts the remote connection and that control in one place.
A team of technicians, one account
- Invite your technicians and assign roles: owner, administrator, technician or read-only auditor.
- Several technicians can join the same session when a case gets hard, and hand over control with one click.
- Each technician sees their own sessions; administrators and auditors see the whole company's.
Your customers' computers, organised
- Link the computers you manage and group them by customer, site or department.
- Authorise which technician can enter which computer or group, and with which permissions.
- Unattended access for out-of-hours maintenance, turned on by the computer's owner with their password.
A record of every session
- History with the session timeline: who connected, which permissions they had, which files were sent.
- Video recording of the session, with a visible notice for the person being helped.
- A PDF report per session and an activity report per period, to hand to the customer or to audit.
- An audit log of the actions taken in the account.
Security designed for third parties
You work on computers that are not yours, so consent is part of the product: the person sees who is connecting and with which email, accepts on their screen and can end the session at any time. The connection is end-to-end encrypted and accounts support two-step verification.
Business plans
Business plans are priced by the size of your support team, with unlimited connections. When you register the company you get a trial of the paid plan, with no card.
Frequently asked questions
How many technicians can use the account?
It depends on the plan: Professional includes a group of technicians and Enterprise has no cap. Read-only auditors do not count as technicians.
Can I limit which computers each technician can enter?
Yes. You can authorise per computer or per group, and set the permissions of each authorisation.
Where are recordings kept?
In your account, visible to owners, administrators and auditors; each technician sees those of their own sessions.
Does it work for employees and for external customers too?
Yes. Company computers are linked to the account, and you connect to an external customer with their number, without linking anything.
Register your company and try it with your team
Create the business account, invite a technician and run a test session together.
Create a free account · See plans and pricing · Download